Frequently Asked Questions
Everything you need to know about our premium meat delivery and services.
How is my meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in a heavy-duty insulated cooler box with dry ice or gel packs to ensure your products stay frozen or refrigerator-cold during transit.
Where do you source your livestock?
We pride ourselves on quality. Our meats are sourced from trusted local farmers and premium ranchers who adhere to strict standards of animal welfare and sustainable grazing practices.
What happens if I am not home at the time of delivery?
Our packaging is designed to keep meat at safe temperatures for up to 48 hours. However, we recommend unpacking and refrigerating or freezing your order as soon as possible after delivery.
Do you offer custom cuts or bulk ordering?
Yes, we offer various bulk bundles and can accommodate specific cutting requests. Please contact our master butcher via our contact form for specialized orders.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact us within 24 hours for a resolution or refund.
How long can I store the meat in my freezer?
Our vacuum-sealed packaging helps prevent freezer burn. For optimal flavor and texture, we recommend consuming beef and pork within 6-12 months and poultry within 6 months.